Retail moves fast. Your back office should keep up.
We automate the operational processes behind the sale: inventory reconciliation, supplier orders, returns processing, and customer communication. Less time on spreadsheets, more time on merchandising and margin.
Inventory reconciliation and stock management
Physical stock counts are reconciled against system records automatically. Discrepancies above a defined threshold trigger an investigation workflow. Reorder points fire purchase orders without buyer intervention.
Supplier order management and purchase order processing
Purchase orders are generated from replenishment rules, sent to suppliers, and tracked through acknowledgement, shipment, and goods receipt. Invoice matching runs automatically. Discrepancies go to a human queue.
Returns and refunds processing
Return authorizations are issued, items are tracked back to the warehouse, and refunds or replacements are processed against defined rules. Fraud flags route to a human reviewer. Routine returns complete without staff touch.
Customer service automation
Order status queries, delivery updates, and standard return requests are handled by automated workflows connected to your order management system. Agents handle complaints, escalations, and complex situations.
Pricing and promotion administration
Price changes and promotional configurations are pushed from approval to all channels simultaneously. Promotional performance is tracked against targets and surfaced in a daily report. Manual price updates stop being a source of error.
Omnichannel order routing and fulfillment coordination
Orders from web, mobile, and in-store channels are routed to the correct fulfillment location based on inventory availability and proximity. Split shipments, substitutions, and carrier selection are automated.
Channel and systems audit
We map all channels, order management systems, inventory systems, and supplier connections. We identify where data is duplicated, where reconciliation is manual, and where errors are introduced.
Integration design
We design integrations across your channels and back-end systems. This typically covers your ERP or order management system, your WMS, your supplier portals, and your customer-facing channels.
Phased build
We start with the highest-volume manual process and build outward. Each phase runs in parallel before handover. Most first phases go live within 30 days.
Ongoing optimization
Quarterly reviews cover automation performance, error rates, and new processes to bring into scope. Seasonal peaks are planned for in advance.
01 What retail platforms and systems do you integrate with?
On the front end: Shopify, Magento, WooCommerce, Salesforce Commerce Cloud, and NetSuite. On the back end: SAP Retail, Oracle Retail Merchandising, Microsoft Dynamics 365 Commerce, and several warehouse management systems including Manhattan Associates and Blue Yonder. We have also integrated with major supplier EDI networks and third-party logistics provider APIs. We confirm integration feasibility during discovery before scoping the build.
02 How do you handle PCI DSS requirements for payment data?
We do not store or process raw card data at any point in our automation flows. Our integrations work with tokenized payment references produced by your payment processor or payment gateway. We design all system connections to maintain your existing PCI DSS scope boundaries and avoid inadvertent scope expansion that would bring additional systems into compliance scope. Scope boundary design is reviewed with your payment security team before implementation.
03 Can you automate returns processing without increasing fraud exposure?
Yes. We build configurable fraud rules into every returns automation based on your specific risk profile. Common rule parameters include return frequency per customer account, return value as a percentage of purchase value, time elapsed since original purchase, and item category fraud rate. Cases that trigger one or more fraud flags route to a human reviewer for manual assessment before any refund or replacement is processed. The review queue is tracked and reported weekly.
04 How do you handle peak trading periods like Black Friday?
Peak periods are planned for in quarterly business reviews. We stress-test automation flows against projected peak volumes in advance and expand processing capacity where the analysis identifies bottlenecks. Automation scales horizontally: you do not need to hire and train seasonal back-office staff to handle Black Friday or holiday volumes. We also pre-position exception-handling capacity so that the team managing automation exceptions during peak is adequately staffed.
05 Do you work with brick-and-mortar retailers or only ecommerce?
Both. Brick-and-mortar retailers with ERP and point-of-sale systems have back-office processes that are highly automatable: inventory reconciliation between POS data and physical counts, supplier invoice matching, and financial reporting. Ecommerce retailers need order management and returns automation. Omnichannel retailers need both, plus the integration layer that keeps inventory data consistent across channels. We scope to whichever combination applies.
06 What happens to our existing supplier relationships during automation?
Supplier-facing automation replaces the manual coordination steps, not the commercial relationship. Your suppliers interact with automated purchase order and acknowledgement flows the same way they would interact with a well-run manual procurement team, just faster and with fewer errors on both sides. We involve key suppliers in the design and testing phase to ensure the integration format and acknowledgement expectations work for their systems and processes.